Osprey Electric is Vancouver Island's premier electrical contracting company, recognized for our diversity and excellence in service. As the recipient of the 2023 Employer of the Year and Electrical Trades Contractor of the Year awards, we take pride in our commitment to quality workmanship, customer satisfaction, and employee engagement. With a dynamic vision for growth, we are seeking an exceptional individual to join our team as a Service Manager.
Position Overview: As the Electrical Service Manager at Osprey Electric, you will play a pivotal role in our organization, collaborating with customers, technicians, team members, and third-party partners to deliver top-notch electrical services. From ordering and coordinating installation of equipment to troubleshooting and maintenance, you will oversee all aspects of electrical projects to ensure 100% customer satisfaction. Success will be measured based on the customer responses of your division, staff engagement, quality of workmanship on projects, attention to safety and gross margin targets for your division. We are a customer-focused company - they drive the ship.
This position will need a self-motivated person, driven to deliver exceptional customer experience while motivating leadership for our field crews.
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Key Responsibilities:
·      Respond to customer requests for services promptly and efficiently.
·      Plan, direct, price, order, organize and review all electrical projects to ensure smooth execution.
·      Financial oversight of your division.
·      Scheduling crews and jobs
·      Ordering and pricing material.
·      Build and maintain strong relationships with customers to drive repeat business.
·      Lead and motivate field crews to deliver high-quality workmanship and exceptions customer service.
·      Utilize technical expertise to troubleshoot and resolve complex electrical issues.
·      Develop electrical design solutions and provide pricing options to customers.
·      Monitor project budgets, track expenses and ensure profitability targets are met.
·      Communicate effectively with team to coordinate project, activities and ensure alignment.
·      Ensure all work meets regulatory requirements, industry standards and company polices.
·      Drive continuous improvement initiative to enhance operation efficiency and customer satisfaction.
·      Monitor key performance indicators and metrics to evaluate divisional performance.
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Qualifications:
·      Minimum 5 years’ experience in being a electrical foremen, service foremen or electrical project manager.
·      FSR Certification.
·      Exceptional organization and scheduling skills.
·      Strong leadership skills with the ability to motivate and inspire teams.
·      Excellent communication and interpersonal skills.
·      Proven track record of delivering exceptional customer experiences.
·      Technical expertise in electrical design, troubleshooting and maintenance.
·      Knowledge of regulator requirements and industry standards.
·      Proficiency in electrical project management software and Microsoft Office.
·      Valid driver’s license and willingness to travel as needed.
Benefits:
·      Competitive salary commensurate with experience
·      Comprehensive benefits package including health, dental and visions coverage.
·      RRSP matching.
·      Company vehicle
·      Opportunities for professional development and career advancement
·      Supportive work environment with a focus on teamwork and collaboration
·      Company-sponsored social events and employee recognition programs.
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If you are passionate about the electrical trade, enjoy a creative problem-solving, and thrive in a dynamic leadership role, we want to hear from you! Join the Osprey Electric Team and contribute to our continued success. Apply now by submitting your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this position. Please see our online application here: Career Application Form - FormstackÂ
Osprey Electric is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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Job Types: Full-time, Permanent
Salary: From $80,000.00 per year
Benefits:
Casual dress
Company car
Company events
Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care
Wellness program
Schedule:
Day shift
Monday to Friday
Supplemental pay types:
Overtime pay
License/Certification:
Driver's License (required)
FSR Certification (required)
Work Location: In person.